The Beauty Box — 30-Day Return Policy

Effective: January 1, 2025
Contact: orders@thebeautybox.com

---

1. Return Window

Our return policy lasts 30 days from the date of purchase.
Unfortunately, if 30 days have passed, we cannot offer a refund or exchange.

---

2. Return Eligibility

To qualify for a return:

• Item must be unused and in the same condition as received.

• Item must be in its original packaging.

• A receipt or proof of purchase is required.

• Do not send items back to the manufacturer.

---

3. Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned:

• Personal hygiene products

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Certain health and personal-care items (marked on product pages)

---

4. Partial Refunds (If Applicable)

We may grant partial refunds in cases such as:

• Clothing with visible signs of use

• Opened personal hygiene items (e.g., hair brushes, cosmetics) - Customers are subject to restock fee if item is returned in used/different conditions. Restock fee depends on the quality of the item

• Items not in original condition, damaged, or missing parts (not due to our error)

• Items returned after the 30-day window (if accepted at our discretion)

---

5. Refund Process

• Once your return is received and inspected, you’ll receive an email notification of approval or denial.

• If approved, your refund will be issued to your original payment method.

• Refund timing may vary depending on your bank or card issuer.

If you haven’t received your refund:

1. Re-check your bank account.

2. Contact your credit card company.

3. Contact your bank (processing times vary).

4. Still no refund? Email orders@thebeautybox.com.

---

6. Sale Items

Only regular-priced items may be refunded.
Sale items are final sale and non-refundable.

---

7. Exchanges

Exchanges are only available for defective or damaged items.
To request an exchange:

• Email orders@thebeautybox.com with your order number and photos of the issue.

• Once approved, send the item to the address below.

---

8. Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit.
  

---

9. Shipping Returns

Return items to:

The Beauty Box
13156 Leadwell Street
North Hollywood, CA 91605

Important Notes:

• Customers are responsible for return shipping costs. Shipping fees are non-refundable.